Overview
HumanAbility is committed to providing quality services. The Privacy Policy (this Policy)
outlines our ongoing obligations in respect of how we manage personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988
(Cth) (the Privacy Act). The APPs govern the way in which HumanAbility collect, use, disclose,
store, secure and dispose personal information.
Personal information collected by HumanAbility
Personal information is information that identifies an individual. Examples of personal
information we collect includes names, addresses, email addresses, phone and facsimile
numbers.
This personal information is obtained in many ways including [interviews, correspondence, by
telephone and facsimile, by email, via our website etc] and from third parties.
HumanAbility collects personal information for the primary purpose of providing our services.
We may also use personal information for secondary purposes closely related to the primary
purpose, in circumstances where stakeholders would reasonably expect such use or
disclosure. Stakeholders may unsubscribe from our mailing/marketing lists at any time by
contacting us in writing.
We only collect, hold, use and disclose personal information for a lawful purpose that is
reasonably necessary or directly related to one or more of our functions or activities or where
otherwise required or authorised by law.
We use and disclose personal information for the primary purposes for which it is collected.
We will only use personal information for secondary purposes where we are able to do so in
accordance with the Privacy Act.
Passive Collection
Stakeholders’ information - including personal information - is collected by a variety of
software applications, services and platforms used by their device and by HumanAbility to
support it to deliver services.
This type of information collection is ‘passive’ as HumanAbility is not collecting this
information directly and it does not directly relate to the HumanAbility’s provision of services.
Stakeholders consent for their information to be collected and shared in this way is typically
obtained at the time they first use an application or service on their device.
Stakeholders can opt out of some of these passive data collections, including by:
- disabling / refusing cookies
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- disabling JavaScript
- opting-out of Google Analytics; and
- disabling location services on electronic devices.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such
things as an individual's racial or ethnic origin, political opinions, membership of a political
association, religious or philosophical beliefs, membership of a trade union or other
professional body, criminal record or health information.
Sensitive information will be used by HumanAbility only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose; and
- With consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect personal information from the
stakeholder. However, in some circumstances we may be provided with information by third
parties. In such a case we will take reasonable steps to ensure that the stakeholder is made
aware of the information provided to us by the third party.
Disclosure of personal information
Stakeholder personal information may be disclosed in a number of circumstances, including
the following:
a) Third parties where they consent to the use or disclosure; and
b) Where required or authorised by law.
Security of personal information
Stakeholder personal information is stored in a manner that reasonably protects it from
misuse and loss and from unauthorised access, modification or disclosure.
When stakeholder personal information is no longer needed for the purpose for which it was
obtained, HumanAbility will take reasonable steps to destroy or permanently de-identify
personal information. However, most of the personal information is or will be stored in client
files which will be kept by HumanAbility for a minimum of seven (7) years.
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Access to personal information
Stakeholders may access the personal information we hold about them and to update and/or
correct it, subject to certain exceptions. If stakeholders wish to access their personal
information, they will contact us in writing.
HumanAbility will not charge any fee for the access request, but may charge an administrative
fee for providing a copy of the personal information.
In order to protect stakeholder personal information we may require identification from the
stakeholder before releasing the requested information.
Maintaining the quality of personal information
It is important to us that personal information is up to date. We will take reasonable steps to
make sure that personal information is accurate, complete and up-to-date. If stakeholders
find that the information we have is not up to date or is inaccurate, they will advise us as
soon as practicable so we can update our records and ensure we can continue to provide
quality services