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This project will critically evaluate and update qualifications in the Community Services sector to enhance their relevance and applicability, thereby increasing the industry's capacity to meet growing demand and evolving challenges.
 

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September to November 2024

This project will evaluate and update the 5 Community Service qualifications to best serve the needs of the Community Services sector and the broader Health Care and Social Assistance sector, ensuring they align with current industry needs, regulatory requirements, safety and wellbeing outcomes for clients, and create clear and sustainable career pathways to support existing and future growth in the industry.

The review will ensure training products address emerging approaches such as trauma-informed care, cultural competence and person-centred practice along with skills in collaboration and co-design with service users.

Project Scope

This project will review 5 qualification and 194 units of competency that support training for the following occupations:

  • Case manager
  • Community services coordinator
  • Home Helper
  • Personal Care Assistant
  • Support Worker
  • Team leader
  • Welfare Services Managers

Qualification

Our project will look at 5 community services qualifications and 8 associated skills sets:

You can provide us with any initial feedback on the current qualifications and units of competency by emailing details to [email protected].
 

Project governance and consultation strategy

We have established a Technical Committee (TC) of experts to provide advice for the project. TC members are selected for their relevant expertise on the diverse aspects of the project.

View the Terms of Reference and Technical Committee members.

View our Project Consultation Strategy.

 

Nov 2024 - May 2025

Project development is underway to update the community services qualifications and ensure they are aligned with current industry needs, regulatory requirements, safety and wellbeing outcomes for clients, and create clear and sustainable career pathways to support existing and future growth in the industry.

A Technical Committee (TC) comprising of industry experts has been established to provide specialised advice for this project. Members were carefully selected based on their relevant expertise and experience in areas critical to the project. The TC will work with us to:

  • identify relevant stakeholders to consult with
  • provide insights on proposed communication and consultation strategies
  • provide technical knowledge on the skills and knowledge required to meet graduate outcomes and workforce needs.

We will also undertake:

  • desktop research
  • a review of available information on industry standards, working conditions, and employer recruitment selection criteria
  • virtual workshops to:
    • explore the skills that organisations need
    • identify career pathways for employees
    • discuss foreseeable changes in the sector.

Vocational Educators, Trainers and Assessors

We’re calling on trainers, educators and assessors of vocational qualifications in community services, mental health, and alcohol and other drugs.

We need your feedback on existing qualifications, skill sets and units. We want to know what’s working, what’s not working, and where things could change and improvements be made.

Please submit your feedback by completing this form.

Your feedback will influence the design of national qualification training products and contribute to resolving current workforce issues.

Draft materials will be developed and available for feedback during the Consultation stage.

Consultation will be via a number of methods:

  • 16 face-to-face workshops  
  • 3 virtual workshops 

Dates and locations of workshops will be advised when confirmed. 

 
Details to come.
Details to come.
 

How to get involved

If you would like to receive project updates and consultation opportunities, please register.

Project updates

Contact details

To contact the project team, please email [email protected]. 

 

Project timeline

  • Project Set Up

    Establish a Technical Committee to provide expert advice for the project.

  • Development

    Functional analysis undertaken via 30 employer, VETiS and State and Territory government representative’s interviews and virtual functional analysis workshops.

    Development of draft qualifications, skill sets and units of competency.

  • Consultation

    Draft training products released for consultation.

    Consultation activities held nationally and online.

    Delivery of 16 face-to-face and 3 virtual workshops.

    Workshops will be held in all states and territories. 

    Stakeholder feedback is logged and the Consultation Log published on project webpage.  

  • Finalisation and Submission

    Consensus views incorporated into revisions where compliant with the Training Package Organising Framework.

    Divergent views addressed through further consultations, advice from subject matter experts, negotiations and if necessary, dispute resolution processes.

    Revisions, rationales, dispute process and outcomes published in the Consultation Log.  

    Consultation held with Commonwealth and state/territory State Responsible Officers

    Feedback incorporated into draft documents.

  • Endorsement and Implementation

    Upload endorsed qualifications, skill sets and units of competency to the National Training Register.

    Update the Companion Volume to reflect changes to the Training Package, identified pathways information and mapping information.

    Delivery of 3 virtual professional development workshops to highlight the features of the new qualifications, skill sets and units of competency.