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This project will critically evaluate and update qualifications in the Community Services sector to enhance their relevance and applicability, thereby increasing the industry's capacity to meet growing demand and evolving challenges.
 

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September to December 2024

This project will evaluate and update the 5 Community Service qualifications to best serve the needs of the Community Services sector and the broader Health Care and Social Assistance sector, ensuring they align with current industry needs, regulatory requirements, safety and wellbeing outcomes for clients, and create clear and sustainable career pathways to support existing and future growth in the industry.

The review will ensure training products address emerging approaches such as trauma-informed care, cultural competence and person-centred practice along with skills in collaboration and co-design with service users.

Project Scope

This project will review 5 qualification and 194 units of competency that support training for the following occupations:

  • Case manager
  • Community services coordinator
  • Home Helper
  • Personal Care Assistant
  • Support Worker
  • Team leader
  • Welfare Services Managers

Qualification

Our project will look at 5 community services qualifications and 8 associated skills sets:

You can provide us with any initial feedback on the current qualifications and units of competency by emailing details to [email protected].
 

Project governance and consultation strategy

We have established a Technical Committee (TC) of experts to provide advice for the project. TC members are selected for their relevant expertise on the diverse aspects of the project.

View the Terms of Reference and Technical Committee members.

View our Project Consultation Strategy.

 

Details to come.
 

Consultation will be via a number of methods:

  • 16 face-to-face workshops  
  • 3 virtual workshops 

Dates and locations of workshops will be advised when confirmed. 

 
Details to come.
Details to come.
 

How to get involved

If you would like to receive project updates and consultation opportunities, please register.

Project updates

Contact details

Training Product Project Manager, Yvonne Webb

Project Coordinator, Matty Harris

To contact the project team, please email [email protected]. 

 

Project timeline

  • Project Set Up

    Establish a Technical Committee to provide expert advice for the project.

  • Development

    Functional analysis undertaken via 16 employer interviews and a virtual functional analysis workshop. 
    Development of draft qualifications, skill sets and units of competency.

  • Consultation

    Delivery of 16 face-to-face and 3 virtual workshops.
    Workshops will be held in all states and territories. 
     

  • Finalisation and Submission

    Final draft materials will be submitted to Skills Senior Responsible Officers and any feedback will be addressed prior to submission to the Skills Ministers for endorsement.

  • Endorsement and Implementation

    Endorsed qualifications, skill sets and units of competency will be uploaded onto the VET National Training Register.  
    The Companion Volume will be updated to reflect changes to the Training Package, identified pathways information and mapping information.  
    Delivery of 3 virtual professional development workshops to highlight the features of the new qualifications, skill sets and units of competency.